Information Hub
Transparency and public disclosure
Welcome to the STO Information Hub. In the interest of transparency and proactive governance, we have voluntarily compiled this comprehensive directory of our internal policies, structure, and operational data. If you are looking to exercise your rights under the Right to Information (RTI) Act, we encourage you to use this page as your initial point of reference, as many of the details you may require are already openly available here. This page was published on July 9th, 2026.
The mandate, responsibilities, and duties of the organization
The structure of the organization
The services we provide
Our products and services are in these areas
Mechanisms for lodging a complaint
At our main call center (1422 or +9603344333) human agents are available from 0800 to 1700hrs MVT except on Fridays and Maldivian Government holidays. We also monitor complaints received via email (info@sto.mv) and through the following forms on this website:
Complaints received in 2025
Customer complaints across all domains: 25,333
Resolution rate: 86%Whistleblower cases received: 28
Resolution rate: 85%
Document and information management process
Documents are managed through an internal document management process. Physical documents are scanned and digitized before electronic storage, and records are retained and archived in accordance with applicable laws and regulatory requirements.
Information is maintained in accordance with relevant laws, regulations and internal policies. Information and publications are made available through official channels, and requests for information may be submitted in accordance with the procedures outlined under the RTI Act and the organization's designated information request process.
Information held or maintained
In accordance with its functions and operations, STO holds and maintains information across a range of business, corporate, financial and administrative areas.
Corporate Governance and Management – Board and Committee records, Executive Management information, corporate governance documents and related decisions and resolutions.
Policies and Internal Governance – Policies, Procedures, Guidelines and other internal governance documents.
Corporate Planning and Performance – Strategic plans, Annual Reports, Quarterly Reports, Performance Reports and related corporate information.
Financial Information – Financial reports, audited financial statements, budgets, and other financial information.
Procurement and Contracting – Procurement plans, tender information, contract-related information, and records relating to the procurement of goods and services.
Human Resources and Organizational Information – Information relating to the organizational structure, functions, employees and human resource administration.
Customer and Service Information – Information relating to customer services, service delivery and customer-related matters.
Public Communications – Public notices, announcements, publications, media releases and other information issued by STO.
Projects and Infrastructure – Information relating to projects, infrastructure development, implementation and related activities.
Stakeholder and Community Engagement – Information relating to stakeholder engagement, community development initiatives and related activities.
Business Operations – Information relating to STO’s business activities, products, services and operational functions.
Documents and information published routinely
As a public company we are committed to transparency and fostering strong relationships with our investors. We publish key financial information and reports and updates that highlight our performance and strategic initiatives.
Documents related to Shareholder Meetings
Governance Reports and key Policies and Charters
News and Announcements
How to request for information
STO is committed to facilitating access to information and upholding the principles of transparency and accountability in accordance with the Right to Information Act. Requests for information shall be submitted through the Mahoali Portal. Such requests will be processed and information will be provided, in accordance with the procedures established under the Right to Information Act.
Mahoali Portal Link: https://icom.mv/portal
Responsibilities and duties of high-ranking officials, their powers and scope of discretion
This information is provided in our Annual Reports, in the Corporate Governance section (pages 51-92 in Annual Report 2025).
Laws and regulations applicable to the organization
As a large and diversified public listed company, STO operates within a comprehensive legal, regulatory, and governance framework. The Company is committed to conducting its business in compliance with all applicable laws, regulations, regulatory requirements, internal policies, and corporate governance standards, including requirements of the Capital Market Development Authority (CMDA).
The key laws, regulations, and regulatory requirements applicable to the Company include, but are not limited to:
· Employment Act (Act No. 2/2008)
· Companies Act (Act No. 7/2023)
· Right to Information Act (Act No. 1/2014)
· Consumer Protection Act (Act No. 12/2020)
· Whistleblower Protection Act (Act No. 16/2019)
· Maldives Securities Act (Act No. 2/2006)
· Prevention of Sexual Harassment Act (Act No. 16/2014)
· Judicature Act (Act No. 22/2010)
· Goods and Services Tax Act (Act No. 10/2011)
· Income Tax Act (Act No. 25/2019)
· Occupational Safety and Health Act (Act No. 2/2024)
· Industrial Relations Act (Act No. 1/2024)
· Gender Equality Act (Act No. 18/2016)
· Pension Act (Act No. 8/2009)
· Environment Protection and Preservation Act (Act No. 4/93)
· Health Service Act (Act No. 29/2015)
· Food Safety Act (Act No. 6/2024)
· Civil Procedure Code (Act No. 32/2021)
· Penal Code (Act No. 9/2014)
For further information on the Company's governance framework, policies, and related documents, please refer to the Policies section of the Company's website.
The principles that guide us
Decisions affecting the public and the reasons behind them
Refer to pages 51-92 of our 2025 Annual Report and our recent Quarterly Reports.
Mechanism for citizens to voice opinions, critique policy, and influence its formulation
STO is committed to engaging with its stakeholders and considering their views in the planning and implementation of significant projects and strategic initiatives. During the initiation of major projects and initiatives, the Company undertakes stakeholder engagement to identify and understand key concerns, expectations, and potential impacts. Further information on our stakeholder engagement approach is available on page 80 of our 2025 Annual Report.
Stakeholders may also submit their concerns through the Customer complaints form. All submissions will be reviewed by relevant management committees and will be considered as part of the Company's decision-making and continuous improvement processes, where appropriate. Stakeholders also have the option to submit directly to the CEO & Managing Director.
Strategic business plan
STO EVOLVE Business Plan 2026-2030
Expenditure in 2025
Individual employee remuneration and benefits
STO has elected not to disclose the remuneration of individual executives and employees, as such information is considered confidential and commercially sensitive. Public disclosure of individual remuneration may compromise employee privacy and the Company's ability to effectively manage and retain talent.
The Company maintains transparency in its remuneration governance by disclosing the remuneration of individual Board members, the aggregate remuneration of executives, and the remuneration policies and framework applicable to the Board, executives, and employees in the Remuneration Report, which is published annually as part of the Company's Annual Report (pages 84-87 of 2025 Annual Report). These disclosures provide stakeholders with an appropriate level of transparency while balancing legitimate considerations relating to confidentiality and commercial sensitivity.
Stages in the decision-making process
As a large and diversified organization, STO undertakes a broad range of operational, commercial, financial, and strategic decisions across its businesses.
As a general principle, decisions are initiated by the relevant business or support function, evaluated through the appropriate technical, financial, legal, operational, and risk reviews (where applicable), and submitted to the designated approving authority in accordance with the Company's Delegation of Authority and governance framework. Depending on the nature, value, and risk of the matter, approvals may be granted by management, the Executive Committee, Board Committees, or the Board of Directors.
All decisions are made in accordance with the Company's Board-approved policies, procedures, Delegation of Authority, and internal control framework, which establish clear roles, responsibilities, approval authorities, and oversight mechanisms to ensure decisions are made consistently, transparently, and in the best interests of the Company and its stakeholders.
Mechanisms of accountability
STO maintains a robust accountability framework to ensure that the Company, its Board, management, and employees remain accountable for achieving strategic objectives and fulfilling their responsibilities.
Accountability is primarily driven through the STO EVOLVE Strategic Business Plan, which establishes the Company's strategic priorities, measurable Key Performance Indicators (KPIs), and performance targets. Progress against these objectives is monitored regularly through performance reviews and reporting mechanisms.
In addition, accountability is reinforced through the Company's governance framework, including Board oversight, delegated authorities, approved policies and procedures, enterprise risk management, internal controls, internal and external audits, regulatory compliance, and periodic reporting to the Board and its Committees. Together, these mechanisms promote responsible decision-making, effective performance management, and continuous improvement across the organization.
Information Officer
Aminath Ishadha Shareef
Compliance Manager, Corporate Affairs
Email: information.officer@sto.mv
Phone: (960) 3344 333